The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs COCINA Y NUTRICION. DESARROLLO PERSONAL Tu serie favorita

Tu serie favorita

Colección dirigida por Umberto Eco

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs COCINA Y NUTRICION. DESARROLLO PERSONAL Tu serie favoritaLibro Usado, Tapa Dura. In this groundbreaking book, Bill Price and David Jaffe offer a new, game changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrongeliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of